If your VPN does not work over 3G, this post is meant for you. As a quick reminder, 3G, short for third generation, is the third generation of wireless mobile telecommunications technology. In addition, it is the upgrade for 2G and 2.5G GPRS networks, for faster internet speed.
Some Windows users reported that they were unable to use their VPN service over 3G. This may be due to several reasons such as blockage by telecom operator, unsupported protocols, low speed, etc.
However, if your VPN does not work over 3G, windows has compiled the following solutions for you.
Fix: VPN does not work over 3G
- Check your internet connection
- Reinstall the 3G stick software (modem)
- Manually configure DNS settings
- Change your telecom operator
- Change your VPN provider service (recommended)
Solution 1: Check your internet connection
A quick fix for the VPN does not work over 3G problem is to check your internet connection. Windows users reported that limited/inactive internet connection can cause VPN problem.
Hence, you need to test your Internet connection. In order to test your internet connection, disconnect from the VPN service and try to access any website on your web browser using the 3G internet connection.
If you are unable to access the Internet while disconnected from the VPN, then you may need to consider changing your Internet connection mode to 4G, LAN, broadband or Wi-Fi connection.
Solution 2: Reinstall the 3G stick software (modem)
If your 3G connection mode is via a modem, then you may need to reinstall the stick software. This method is noted to have fixed the VPN does not work over 3G problem.
Follow these steps to reinstall your 3G software:
- Go to Start > Control Panel
- Right click Start and select Programs and Features
- Find your 3G software from the list of programs and select Uninstall
- Follow the prompts to complete uninstall of the 3G software.
- After the uninstall, insert the modem stick and follow the prompts to install the 3G software.
- Hence, connect to the internet and try to use the VPN afterwards
Note: Alternatively, you may also reinstall the VPN client on your PC, and then access the internet afterwards.
- RELATED: Fix: No Internet Connection after installing Windows updates
Solution 3: Manually configure DNS settings
Manually configuring your computer with other DNS server addresses fixes the VPN does not work over 3G issue, and enjoy faster connection speeds.
Some computers may not automatically connect to the VPN DNS servers; hence you need to configure it with your VPN DNS servers’ IP addresses, manually. Here’s how to do it in Windows:
Step 1: Open Network Connections settings
- Right click Start and select Run
- Type ncpa.cpl and click OK
- In Network connections window, find your usual connection.
- Right click the connection and select Properties
Step 2: Set the DNS server addresses
- Double click Internet Protocol Version 4 (IPv4) or just Internet Protocol
- Select Use the following DNS server addresses
- Type these Google DNS server addresses: Preferred DNS server 220.127.116.11 and Alternate DNS server 18.104.22.168
- If Google DNS is blocked, try the following: Neustar DNS Advantage (22.214.171.124 and 126.96.36.199) enter and press OK, and, Level3 DNS (188.8.131.52 and 184.108.40.206) enter and press OK.
For more information on how to install and run CyberGhost, check out this guide.
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Let us know if any of these solutions helped fix the VPN does not work over 3G problem, by leaving a comment in the section below.